Privacy Policy

At Elements Casino Victoria, we take pride in maintaining an environment that balances entertainment with responsible gambling practices. As part of our commitment to player well-being, we are dedicated to protecting your personal information and ensuring it remains confidential.

How We Collect Information

We collect data when you create a loyalty program account or participate in gaming activities at the casino. This may include details such as name, contact preferences (email or phone), and other relevant information to enhance your experience. Personal identification numbers for registration purposes are collected in accordance with BCLC's standards.

How We Use Collected Information

We utilize gathered data primarily for loyalty program management, special promotions, and customer service improvement. This enables us to provide tailored offers that make your visits more enjoyable while also ensuring our ability to answer questions efficiently.

Protection of Your Data

To guarantee the security of collected data, Elements Casino Victoria has implemented measures such as HTTPS encryption on its website, consistent with industry best practices. Our casino adheres strictly to BCLC guidelines for safeguarding personal information and conducts regular audits to ensure ongoing compliance.

Right to Access Personal Information

Under provincial regulations (British Columbia), you have the right to request access or update your recorded details at any time. Simply visit our Guest Services area, call us during operating hours, or submit a written query via mail. All requests are processed promptly and according to legal requirements.

Opt-out/Opt-in Preferences for Contact

We respect guests' preference on receiving communication from Elements Casino Victoria. If you wish not to receive promotional materials by email or phone (and any other format), please indicate your preference at the time of registration, update through Guest Services, or provide written instruction via post. Conversely, opting-in for communications can be managed similarly.

Self-Exclusion

As a responsible operator in accordance with BCLC regulations, we support provincial self-exclusion programs designed to aid individuals struggling with excessive gambling behavior. Guests may exclude themselves from gaming and our facilities by submitting an application through official channels. All exclusions are respected, enforced, and monitored for the length specified.

Data Retention Policy

Elements Casino Victoria maintains personal information records as per BCLC directives regarding minimum retention periods until deletion occurs in accordance with applicable law or until cancellation of registration.

For further clarification on these policies, details about how we collect use your data and what you can do to manage this yourself - see our terms of service webpage.